Jefferson Health New Jersey Hospital Billing & Insurance Information

Jefferson Health New Jersey is dedicated to providing consumers with as much information as possible regarding potential health care costs. Accordingly, we have listed information on the insurers and products the hospital participates in, as well as any exceptions.

This list may not be comprehensive. For example, specialty insurers such as Workers’ Compensation and Personal Injury Protection (“PIP”) are not included because there are a number of different types of insurance products and we may not participate in all of them. If you do not see your plan listed on our website, we strongly recommend that you contact us or your health insurance plan to confirm whether your plan is in-network or out-of-network. 

Plans we participate in

Jefferson Health New Jersey participates in governmental programs such as:

• Charity Care
• Medicaid
• Medicare
• Tricare

Click here to see a list of the managed care insurance plans that Jefferson Health New Jersey participates in. It is also important that you contact your insurance company prior to receiving services or care at one of our campus locations. Each plan is different and some provide different levels of coverage that could make a difference in your out-of-pocket costs. It is always best to contact your insurance company to obtain more information.

In addition, the physicians who provide care within our hospital might not participate in the same insurance plans as the hospital. You should check with the physician who is arranging your healthcare services to see which insurance plans the physician participates in. You should also know that these healthcare professional(s) costs are not included in the facility’s charges. They will bill separately.

Physicians Groups We Employ

Click here to see a list of the physicians or physician groups that are employed by Jefferson Health New Jersey. While the physicians are hospital employees, you may still receive a separate bill for their services in the event they process their own billing.

The contact information for employed physicians is:

400 Laurel Oaks Road
Voorhees, NJ 08043
Phone: 856-218-5532

Click here to see a list of the managed care insurance plans Jefferson Health New Jersey employed physicians participate in.

Physicians and Physicians Groups With Whom We Contract

Click here to see a list of the physicians and physician groups that are contracted with Jefferson Health NJ. They are not hospital employees but instead have a contract with the hospital to provide certain healthcare services that prevents us from using any other physicians for these services. You should also know that these health care professionals’ costs are never included in the facility’s charges. They will bill you separately.

Additional Insurance Information

At the time of your admission, the Healthcare Access Representative verified your insurance and notified you of any services your insurance may not cover. A Financial Counselor is available to help you make any necessary arrangements regarding payment of your hospital bill as well as answer any questions regarding your insurance coverage.

If you think you may be eligible for public assistance, the New Jersey Hospital Assistance Program, or NJ Family Care, the Financial Counselor will provide the information you need.

You will receive separate bills for services provided by doctors. This will include services from your doctors, any consulting doctors, your surgeon and anesthesiologist for surgical services, and for imaging studies that were interpreted by a radiologist. These fees are payable directly to the doctors issuing the bill.

The hospital will bill your insurance carrier directly if complete billing information has been provided by you. Should a patient liability balance be due, you will receive a statement advising you of the status of your account. Accepted forms of payment are cash, check, money order, VISA/MasterCard and Discover Card.

Please call the Financial Counselor at your campus or the central billing office at 1-800-220-0280 if you have any questions or concerns regarding your bill, if you anticipate difficulty paying your bill, or if you require assistance and/or charity care.

Questions About Your Bill?

Please refer to the location list below and the correlating phone number if you have any questions related to the charges shown on your Jefferson Health statement. Representatives are available to help you Monday through Friday, from 8 a.m. to 5 p.m. You may also e-mail customer.service@jefferson.edu for assistance with your bill.

• Jefferson Cherry Hill Hospital
• Jefferson Stratford Hospital 
• Jefferson Washington Township Hospital

Last name begins with letters A through L: 215-971-8370 | Last name begins with letters M through Z: 1-800-796-9302 

*For locations with services render prior to 10/1/2019, please call: 1-800-220-0280​

Please Note: Your bill from Jefferson Health will not include professional fees for your primary physician, surgeon and/or other hospital-based physicians; you will receive separate bills from those physicians. You must pay each of these bills directly to the physician or agency indicated on the bill. Please call the number listed on each bill if you have questions or need further information.

NJHA Consumer Resources

The following links are NJHA consumer resources that provides additional information on Health Insurance and Billing:

1. Putting the Pieces Together: Your Step By Step Guide to Using Insurance (Click Here for Spanish)
2. Putting the Pieces Together: Your Guide to using tiered networks (Click Here for Spanish)
3. Putting the Pieces Together:  Your Step By Step Guide to understanding your Medical Bills
4. Putting the Pieces Together: Your Guide to Surprise Medical Bills