Questions About Your Hospital Stay

At Jefferson Health New Jersey, we want you to feel empowered about your health and your health care—every step of the way. If you're planning a hospital stay or you're already in one of our hospitals, you may have questions. Relax. We have the answers. Below are some of the most frequently asked questions. If you still don't see answers to your questions after reading this page, please contact our guest services:


Jefferson Cherry Hill Hospital - 856-488-6864
Jefferson Stratford Hospital - 856-346-6002
Jefferson Washington Township Hospital - 856-582-3115

Patient FAQs

  • How Does Jefferson Health New Jersey Respect My Personal Health Information?

    You were assigned a confidentiality code at the time of admission. Persons requesting your confidential information must provide the code number before staff will respond to phone calls or other confidential information requests. It is recommended that you designate a primary spokesperson that will request information and keep your family informed.

  • What Medications Should I Bring?

    Do not bring medications from home (including vitamins, herbal remedies, over-the-counter medications, etc.), unless specifically requested to do so by your doctor. Our hospital pharmacy will check all drug interactions, dosing and allergies and provide you with the medications you need during your hospital stay. If any medications are approved that are brought from home, they must be immediately given to your nurse. The only medications you should take during your hospitalization are those given to you by your nurse. If you are uncertain about any medication ordered during your stay, please talk to your doctor or nurse.

  • Can I Bring My Valuables?

    Please do not bring valuable items, such as jewelry, large sums of money, or credit cards, as the hospital is not responsible if these items are lost or misplaced. If valuables cannot be sent home with a family member or a friend, they may be placed in the hospital's safe. To protect essential valuables, such as dentures, eyeglasses, hearing aids, or contact lenses, store them in a protective case, labeled with your name.

  • Must I Wear My Hospital Identification Band At All Times?

    You must wear the wrist identification band that you receive upon admission throughout your hospital stay. It provides positive identification to all those who serve you. Tell your nurse if the information on your band is incorrect or is missing, so your band may be replaced.

  • What Will I Eat?

    Your diet is ordered by your doctor to meet your nutritional needs. Dietitians are available to provide education for patients/families so that patients can achieve their nutritional goals. If you have a special dietary need due to your religion, culture or preference, tell your nurse and out Food and Nutrition Services will meet your special request.

    To contact the dietary office during your stay, dial
    Cherry Hill 5611
    Stratford 2301
    Washington Twp. 2814

    A nutrition hotline is available for questions after your discharge at (856) 346-7734.

  • Is Phone Service Available?

    Patients in our hospitals receive complimentary local phone service. On some occasions, phone calls may interfere with a patient's care. During these times, phone use may be restricted. Patients would always be able to use a phone when requested.

  • How Do I Use the Hospital's Phone System?
    • If you are dialing a hospital extension, dial the four-digit extension only.
    • If you are calling a local exchange, dial 9 + telephone number.
    • For long distance, you must dial 8 + 0 + area code + telephone number.
    • For additional information or further assistance with using the phones, please dial 0.
  • Can I Use My Cell Phone?

    For patient safety, cellular phones/2-way radios/cordless phones are not to be used in any Kennedy Health patient care areas. Cellular phones may be used in the main lobby and cafeteria at each campus. Cell phones MUST be turned off when a medical electronic device is within 20 feet of the cell user.

  • What If I Need Help Communicating with Hospital Staff?

    The following resources are available to help you communicate with your caregivers:

    • Special telephones that provide 'over the phone' interpreter service utilizing a certified medical interpretation service
    • Amplified head phone for the deaf or hard of hearing, as well as special patient phones to assist those with vision problems (larger buttons)
    • Telephone devices for the deaf (TYY) and closed caption television are available
    • Sign Language Interpreters available
    • Cards with pictures and words commonly used in healthcare; pen, paper for writing.
    • Breath call devices are available allowing patients who are unable to use their hands/fingers to push the button to call for the nurse (patients would blow into the device hooked into the call system).
    • Press call devices to aid patients with difficulty using regular call devices for those with partial paralysis, arthritis, rheumatic conditions, etc.
    • Braille signage in hallway/elevators
      Please request assistance to communicate with members of your healthcare team, especially during any discussions of your prognosis, treatment plans, consent for invasive procedures, and discharge planning. These resources are available at no expense to you.
  • Is TV Service Available?

    Patients in our hospitals receive complimentary satellite television and local phone service. A television directory is provided as part of each patient's admission guide. For any problems with your television service, you may also contact a Guest Services Representative in the building.

  • Is There a Library?

    Patients and their families are welcome to use the hospital libraries. If you would like more information on your disease, condition, or procedure, call the Library at any of the Jefferson Health New Jersey campuses:
    Cherry Hill (in hospital) (856) 488-6865
    Stratford (Rowan-SOM in Stratford) (856) 566-6800
    Washington Township (in hospital) (856) 582-2675

  • Can I Receive Gifts and Cards While Hospitalized?

    Mail and flowers are delivered daily to patient rooms. Any outgoing mail can be given to the visiting volunteer. If you need help writing letters, a hospital volunteer will be glad to help you. Please contact Guest Services to obtain assistance.

  • Are Religious Services Available?

    Jefferson Health New Jersey recognizes and respects the spiritual needs of all of our patients. Your local clergy is welcome to visit while you or your loved one is in the hospital. If you do not have a specific clergy person, but would like someone to visit with you, please contact Guest Services.

  • What Is Offered for Pain?

    You have the right to pain relief. If you have pain, it is extremely important that you talk with your doctor, nurse or healthcare provider. Pain management can help you obtain greater comfort, get well faster, and improve your treatment results. Everyone's pain experience is different. Do not assume that pain means your illness or injury is getting worse. Your healthcare provider will ask you regularly if you are having pain. You will be asked to rate your pain intensity (0-10) to assist us in managing you pain:
    You may be asked the following questions:

    • Where is your pain located?
    • Is this new, or have you had pain before?
    • When does your pain occur?
    • Can you describe your pain, such as "sharp" or "throbbing?"
    • What makes your pain better?
    • What makes your pain worse?
  • Where Can My Visitors Park?

    Jefferson Health New Jersey offers free parking to our guests at all of our facilities. Our Washington Township campus additionally offers free valet services at both our Main and Emergency Department entrances.

  • Where Do I Go Once I’m at the Hospital?

    Report to the registration desk in the hospital lobby. The registration clerk will inform our staff of your arrival while you wait in the waiting area. When your name is called, please go to our admissions department where your information will be confirmed.

  • Do My Visitors Need a Visitor’s Pass?

    All visitors must stop at the information desk in the hospital lobby where they can obtain a visitor’s pass. This pass allows visitors access to the floor they are visiting as well as the cafeteria and other public areas. If a visitor does not have a pass, our security officers may stop them from visiting patient floors.

  • What is Pre-Testing?

    Certain surgical procedures require that you have testing done in order to provide medical staff information about your condition. Common tests include:

    • Blood work
    • Chest X-rays
    • Urine tests
    • Electrocardiogram

    Other tests may be ordered depending on your condition. If you have questions regarding these tests, please ask your physician or our staff.

  • Where Can My Visitors Eat?

    Cafeterias are open to the public at all Jefferson Health New Jersey hospitals. Our hospital cafeterias provide a wide array of dining options to our guests. Menus are changed on a daily basis and we happily cater to your requests. Our cafeterias are open seven days a week from 6:30 a.m. to 6:30 p.m. Vending machines are also available in various locations for the convenience of hospital visitors.

  • How May I Obtain Copies of My Medical Records?

    To get a copy of your medical records, you must complete and sign an Authorization to Release Protected Health Information and return it to us in person. Signatures other than the patient's must have documentation of authority to sign. Medical records will not be released without a written authorization. For more information on obtaining copies of your medical records, and to download the release form, click here.

  • What Is a Press Ganey Survey?

    The Press Ganey survey is a tool Jefferson Health New Jersey uses to help determine the level of patient satisfaction. You may receive a survey regarding your stay at Jefferson Health New Jersey in the mail. If you receive a survey, kindly fill it out and return it to us so we can continue to provide our patients with very good patient care.