Hospital:

Jefferson Health Patient Engagement Scheduling Center Opens in Cherry Hill, NJ

February 13, 2020

A ribbon-cutting ceremony was held this week for the new 35,000-square-foot Jefferson Health Patient Engagement Scheduling Center in Cherry Hill. This new call center is designed to increase efficiency and ensure a seamless patient experience. It combines several existing call centers in southern New Jersey and Philadelphia, and will handle everything from 1-800-JEFF NOW calls to appointments for Medical Imaging studies, and Jefferson Primary & Specialty Care practices. A second new Jefferson Health Patient Engagement Scheduling Center is slated to open this spring in Fort Washington, Pa.

Shown, from left, are: John Ekarius, EVP and Chief of Staff, Jefferson Health; Joseph W. Devine, President, Jefferson Health (NJ) and Chief Experience Officer; Kasandrah Garnes, Vice President, Seamless Access; Stephanie Conners, Chief Operating Officer, Jefferson Health; Albert E. Smith, Jefferson Health New Jersey Board Trustee; Lisa Griffin, Senior Vice President, Seamless Access; Camden County Freeholder Jonathan L. Young, Sr.; Miosoti Guash-Astacio, Patient Access Representative; Edwin Boogaard, Senior Director, Seamless Access; and Stefani Stephens, Patient Access Representative.