Hospital:

Jefferson Health in New Jersey Receives MAAPE Proficiency Award

October 8, 2019

Jefferson Health in New Jersey (JHNJ) recently received a Proficiency Award from the nonprofit Mid-Atlantic Alliance for Performance Excellence (MAAPE). The award is the next tier in JHNJ’s journey to achieve Baldrige Performance Excellence, after receiving MAAPE’s Commitment Award in 2017.

JHNJ began its Baldrige journey in 2017 — under the leadership of Dr. David Condoluci, Senior Vice President and Chief Patient Safety & Quality Officer; Kathleen Victor, Corporate Director for Performance Improvement; and Abbey Driendl, Performance Excellence Specialist — by using the Baldridge Health Care Excellence Framework. Many organizations use the framework to reach their goals, improve and sustain results, and become more competitive.

“I am pleased we have been awarded the next tier level in the Baldrige Journey,” said Joseph W. Devine, FACHE, President, New Jersey Division. “This is a monumental achievement for our program, after just two years on the journey. The award acknowledges our commitment to excellence, and our drive to establish and execute processes for continuous improvement.”

The MAAPE is a Baldrige-based awards program serving Pennsylvania, New Jersey, and Delaware. MAAPE helps organizations improve their performance and outcomes; it uses the leading-edge Baldrige Criteria for Performance Excellence as the basis for its process and for giving feedback to applicants. The result of this feedback supports JHNJ’s performance advancement and achieving increasing levels of excellence through MAAPE and, eventually, at the national level through the National Institute of Standards and Technology (NIST).

The Baldrige Framework helps JHNJ accelerate its performance in 17 Health Care Criteria in leadership, strategy, customers, measurement, analysis and knowledge management, workforce, operations, and results. Dr. Condoluci, who last spring completed the nationally recognized Baldrige Executive Fellowship Program, says, “We are excited to see this framework shape our organization to be a high-performing healthcare system dedicated to improving lives by putting people first, doing the right thing, and being bold and thinking differently.”

Devine will accept the award at MAAPE’s annual Awards Banquet & Conference, in Malvern, PA, on Nov. 13. Among the six other award recipients will be Abington – Jefferson Health, who will receive MAAPE’s Excellence Award, the highest level of recognition. For more, visit www.midatlanticape.org.