COVID-19: Hospital Visitor, Patient Policies & Vaccine Information

January 25, 2021


Jefferson Health’s team of physicians and healthcare professionals include national experts who have decades of experience in caring for patients with infectious diseases and in activating comprehensive, response management plans when public health threats develop.

To date, Jefferson Health has cared for more COVID-19 patients than any other system in the Philadelphia area. Additionally, none of the patients in our care have been infected by those patients who were admitted with COVID-19.

Updates on Vaccine Distribution 

Jefferson Health is starting a phased roll out of the COVID-19 vaccine for our most vulnerable patients, above age 65.  Due to the limited vaccines that are available, we are distributing this vaccine in the most equitable way and in accordance with Department of Health and CDC guidelines.  

Notifications to register for the vaccine will be sent through our patient portal or email.  Please watch your email for an opportunity to register.

At this time, Jefferson is not accepting names for a waiting list.

We understand that it may be a challenge to find an appointment. Even if you are eligible to receive a vaccine at this time, based on Department of Health guidance, we are limited by the vaccine supply we receive from the state. As we receive more vaccine, we will expand eligibility and our available appointments

Visit this web page for the latest information on our vaccine process.

You may also want to reach out to your local state or county health departments for information on vaccine distribution sites and appointments.


Camden County

In New Jersey, Camden County has a joint public health effort with Jefferson Health – New Jersey and a vaccination site at the Camden County College Blackwood Campus.

Schedule an Appointment

Burlington County

Burlington County has a vaccination site at the Moorestown Mall.

Register for an Appointment

Various Locations

You may also pre-register for a vaccine at other locations in New Jersey.

Pre-Register for an Appointment in New Jersey


Community healthcare workers may access timely information about the vaccine and vaccine distribution on the following websites:

We, like hospitals and health systems across the country, are rapidly and carefully implementing plans to vaccinate front-line and other health care providers, both inside and external to Jefferson, as well as our employees and community members, in accordance with carefully established distribution plans and as approved vaccine becomes available from the federal government.

In accordance with guidance from the CDC and state agencies, we are utilizing a tiered vaccination approach that emphasizes safety and equity and includes plans ultimately to vaccinate all clinical and non-clinical personnel.

Please visit this site for emerging information about how to access the vaccine at Jefferson Health. We will regularly update this site and our social media channels.

Help us keep you, your loved ones and our healthcare professionals safe.

During normal times, Jefferson Health openly welcomes families and guests who want to connect with and comfort patients receiving care. We understand how important this is to you and to them as they heal and feel supported during their recovery. The pandemic has presented all of us with some new challenges, and while we’re fully committed to providing patient and family-centered care, we must also ensure the safety of everyone entering our facilities.

It is important to be aware that visitor guidelines change continuously based on state and county guidance. Please check to identify the level of visitation allowed by county.

Additionally you can find important information and updates for each state on these websites or

With safety as our main focus, we are taking the necessary steps to ensure that all of our patients and healthcare providers are safe - whether visiting the Emergency Department or visiting a provider's office. Remember, we are able to safely care for all patients who experience urgent or emergency medical needs, such as stroke or heart attack, while separating those patients suspected of having COVID-19.Learn more >

Please note:  If you or someone you know is experiencing symptoms of COVID-19, you can use JeffConnect® for a telehealth consult with a Jefferson doctor anytime, anywhere through your cell phone, tablet, or computer with a webcam.  Plan ahead and be ready – read the CDC’s resource list for your household.


Jefferson Health is committed to the health and safety of our patients. Currently, we are awaiting directions from federal and regional authorities on their plans for vaccine distribution to the public. Jefferson is actively preparing for patient vaccination and will evaluate whatever vaccine we receive for its safety and efficacy. Due to the evolving nature of vaccine supplies, we ask that you not contact your doctor's office at this time regarding the availability of COVID vaccines.

For more information about COVID-19 vaccination, please visit the CDC’s Frequently Asked Questions.


Please know that every patient is unique -- as is the circumstance surrounding their care. Our care teams will always compassionately consider those circumstances when making decisions about visitor/ family presence.


  • If you are a family member, visitor or support person, you should wear our provided face covering at all times when entering our facilities. This protects you, our patients and our staff. It is required that a face mask is worn at all times (ensuring that it covers both your mouth and your nose) while in the hospital building. It may be removed while eating in designated locations in the hospital (not in the patient room).
  • Your mask must cover your nose and mouth.
  • As we are seeing cases of COVID increase, it is extremely important that mask-wearing be strictly followed, especially while inside the patient room.
  • In order to continue to protect our patients and staff, you will be asked to leave if we find that you are not wearing your mask (outside of eating in designated areas) or following the visitor policy. We appreciate your understanding as we continue to navigate through this pandemic.
  • If you are unable to wear a mask for protection, you should not visit our facilities**. Your safety and the safety of others is vitally important.
  • When you are in our facilities, we ask that you wash your hands or use the hand sanitizer, and limit touching surfaces in patient care areas.
  • We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms. If you have symptoms, we will ask you to delay your visit.
  • If you have traveled to one of the areas that are listed on the or websites (depending on your hospital/practice location) you will also be asked to postpone your visit.** However, our care team will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.
  • Vaccination with the COVID 19 vaccine will not change any of these requirements. Masks, social distancing and hand hygiene must continue to be used and practiced.


** If you are unable to visit a patient in person, our staff can help set up a video visit with the patient through the use of technology.

Inpatient Guidelines

Visiting non-coronavirus patients

We will welcome one visitor at a time. Several exceptions are listed below:

  • ED – one support person (same visitor for duration of stay) if the volume of patients in the ED allows; in very busy times, especially when patients are placed in hallways, it may be necessary to severely limit visitors
  • Clinics/surgeries/procedures – one support person will be permitted
  • Maternity – one support person will be permitted every 24 hours
  • Neonatal ICU – two parents or guardians will be permitted every 24 hours
  • Pediatrics/minors who are patients – one parent or guardian may stay with the minor
  • Patients with physical, intellectual, developmental disabilities and/or cognitive impairments - one support person will be permitted every 24 hours. (For patients with lengthy hospitalizations, the patient or family/caregiver may assign two support people, but only one support person may be present at a time.)
  • End-of-life – the number of visitors will be determined by the care team after discussions with the immediate family.
  • As mentioned above you must wear a face covering at all times.
  • When visiting a patient, we will ask you to please stay in the room except for your own basic personal needs (e.g.: food, restroom). Please do not eat in the patient room and keep your mask on at all times.
  • Minors: No one under the age of 18 is allowed as a visitor at this time. Exceptions may apply (such as for end-of-life or other critical times) and will be reviewed by the care team.

Inpatient Guidelines

Visiting coronavirus patients (or patients with coronavirus symptoms) 

  • To protect you and our patients, visitors are not allowed. However, our care team will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.

Patients who leave the hospital:

  • A patient who has coronavirus or symptoms of coronavirus, will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
  • A patient who does not have coronavirus may have one visitor/support person who can be with the patient as he or she leaves the unit, and is brought to the vehicle. If there is a second visitor, that individual should stay in the vehicle.


In light of new developments around the COVID-19 pandemic, the CDC has recently released a recommendation that citizens wear cloth masks in public settings. As a result, Jefferson is asking patients and visitors to our hospitals, outpatient practices and other care facilities, to adhere to the following guidelines:

Inpatients and Visitors

  • All inpatients will be given masks to wear and will be advised that they should wear them any time they have contact with anyone in the hospital who enters their rooms, and at all times when leaving their rooms.
  • All patient visitors will be encouraged to bring and wear their own masks, in an effort to help our health system maintain critical mask supplies. 
  • Masks will be provided if visitors are unable to bring their own.


  • All patients scheduled for outpatient appointments or procedures will be contacted prior to their visits and advised about our mask guidelines. They, along with caregivers accompanying them, will be encouraged to bring and wear their own masks, in an effort to help our health system maintain critical mask supplies.
  • Masks will be provided to patients and caregivers if they are unable to bring their own. 


At Jefferson Health, the health and safety of our patients and staff is our top priority. Given the current circumstances surrounding coronavirus (COVID-19), we are taking every precaution to help prevent the potential spread of this virus in our region. With this in mind, our outpatient practices are offering the following guidelines:

If you meet the below screening criteria and would like to speak with a physician immediately for further evaluation, please leverage our JeffConnect platform. Should the JeffConnect provider determine a COVID-19 test is necessary, we have outpatient testing centers available throughout the region.

Current Screening Criteria:

  • Have you traveled internationally in the past 14 days?
  • Do you have any of the following symptoms?
    • Cough
    • Fever
    • Shortness of Breath

All of our outpatient practices remain open for patient care. Patients with known risk factors are advised to consider converting upcoming office visits to telehealth visits.  If you would like to explore this option, please call 1-800-JEFF-NOW (1-800-533-3669), or contact your provider’s office directly.

Risk factors are currently defined as:

  • Patients 60 years of age and above
  • Patients with known cardiac and pulmonary conditions
  • Patients with upper respiratory infection symptoms, including, but not limited to:
    • Cough
    • Fever
    • Shortness of Breath

If you have an upcoming visit, please pre-register through the MyJeffersonHealth Patient Portal prior to coming into the office. You can also call you provider’s office directly and schedule a video appointment. Learn more about our telehealth services.


Mobile-testing sites for COVID-19 are open at all major Jefferson locations, throughout Abington, Northeast Philadelphia and New Jersey.

Jefferson patients with physician-ordered COVID-19 tests can either walk or drive up to the sites, which are designed to control infection and and limit symptomatic (non-emergent) patients from entering enclosed care spaces such as crowded emergency rooms.

The mobile COVID-19 testing centers are open from 8 a.m. to 5 p.m., but hours will likely expand so check back for updates. For additional information regarding Jefferson's mobile testing, including rules for arriving at testing centers, read more.

Retroactive to March 18, 2020, and consistent with the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security Act, health plans are to provide coverage, without member cost-sharing requirements, for any COVID-19 diagnostic testing and certain directly related items and services.  Please note that federal guidance about these new laws was issued mid-April, so if you believe your COVID-19-related claim was incorrectly processed, please contact your plan’s Member Services to have your claim reprocessed. The test price is $128.


If you have been tested for COVID-19, the results may take between 3-5 days. The results of your test may return in your patient portal account and you will be contacted by a member of the Jefferson Health team for further discussion.

Until you are contacted by a Jefferson Health team member regarding your results, you should practice the following precautions, including:

  • Separate yourself from other people and animals in your home. 
  • Avoid sharing personal household items.
  • Clean your hands often. 
  • Clean all "high-touch" surfaces. 
  • Cover your cough or sneeze. 
  • Stay home except to get medical care. 
  • Seek prompt medical attention if your illness is worsening (difficulty breathing, shortness of breath). 
  • Put on a face mask before you enter the healthcare facility. 

Do not contact the emergency department or Jefferson outpatient clinics for the results of the test. If your test result has not returned after 5 days, you may contact your Jefferson health provider’s office for further guidance.

If you, or a loved one, is given Remdesivir as a treatment option, please read our fact sheet detailing risks and benefits of taking this medication.





Location Hours Days
Jefferson Cherry Hill Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday


Jefferson Stratford Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday


Jefferson Washington Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday


Thomas Jefferson University Hospital 7AM - 5PM Monday - Friday
Jefferson Methodist Hospital 6:30AM to 4PM Monday - Friday
Jefferson Bucks Hospital 24x7 24x7
Jefferson Frankford Hospital 7AM – 5PM

8AM -12PM

Monday – Friday


Jefferson Torresdale Hospital 7AM to 4:30PM Monday – Friday
Abington Hospital 7AM - 5PM

7AM -12PM

Monday – Friday


Abington Lansdale Hospital 7AM – 5PM

7AM – 12PM

Monday – Friday


Abington – 605 North Bethlehem Pike, Ambler 7AM – 3PM Monday – Friday
Abington—721 Arbor Way, Blue Bell CLOSED  
Abington Urgent Care – 1820 Bethlehem Pike, Flourtown CLOSED  
Abington – 118 Welsh Rd, Horsham CLOSED  
Abington - 8250 Old York Rd, Elkins Park CLOSED  
Abington - Rydal Square, Jenkintown 7AM – 3PM Monday - Friday
Abington – 225 Newtown Rd., Warminster 7AM to 3PM

8AM – 12PM

Monday – Friday


Abington - 1010 Horsham Rd., North Wales CLOSED  
Abington - 408 Huntingdon Pike, Rockledge 7AM – 3PM Monday - Friday
Abington - 1380 Easton Road, Warrington CLOSED  
Abington – 2729 Blair Mill Rd., Willow Grove 6:30AM to 2:30PM Monday – Friday
Abington Urgent Care – 2603 Easton Rd., Willow Grove CLOSED  


If you're looking to help with donations, we are currently accepting medical supplies and tax deductible monetary donations. Find out more:

Coronavirus Medical Supply Donation

Blood donations are not only safe, but necessary at this time. If you are eligible to donate, you can sign up here: 

Jefferson Blood Donation Center


Last Updated: 02/01/2020