COVID-19: Hospital Visitor, Patient Policies & Vaccine Information

February 11, 2022


Jefferson Health’s team of physicians and healthcare professionals include national experts who have decades of experience in caring for patients with infectious diseases and in activating comprehensive, response management plans when public health threats develop.

To date, Jefferson Health has cared for more COVID-19 patients than any other system in the Philadelphia area. Additionally, none of the patients in our care have been infected by those patients who were admitted with COVID-19.

Updates on Vaccine Distribution 

Visit this web page for the latest information on our vaccine process.


Jefferson Health - New Jersey is providing the Pfizer vaccine to children, ages 5 to 11, on a limited basis, as well as Moderna boosters to eligible adults. Walk-ins are accepted; no appointment is required. Learn more

Camden County

In New Jersey, Camden County has a joint public health effort with Jefferson Health – New Jersey and a vaccination site at the Camden County College Blackwood Campus.

Schedule an Appointment

Burlington County

Burlington County has a vaccination site at the Moorestown Mall.

Register for an Appointment

Various Locations

You may also pre-register for a vaccine at other locations in New Jersey.

Pre-Register for an Appointment in New Jersey

Community healthcare workers may access timely information about the vaccine and vaccine distribution on the following websites:


During normal times, Jefferson Health openly welcomes families and guests who want to connect with and comfort patients receiving care. We understand how important this is to you and to them as they heal and feel supported during their recovery. The pandemic has presented all of us with some new challenges, and while we are fully committed to providing patient and family-centered care, we must also ensure the safety of everyone entering our facilities.

It is important to be aware that visitor guidelines change continuously based on state, county and local hospital guidance and recommendations. We will be reviewing guidelines at regular intervals and will update this policy accordingly. 

Our care teams will always compassionately consider unique circumstances and are encouraged to seek guidance from local leadership and infection control in scenarios where it is unclear how we should protect our core value of “Doing the Right Thing”. We are deeply committed to doing the right thing. 

For NJ:  Please check the website below to identify the level of visitation allowed by county,

Additionally you can find important information and updates for each state on these websites or

We have created the following health protocols you should review before you visit any of our Jefferson locations.

Please note:  If you or someone you know is experiencing symptoms of COVID-19, you can use JeffConnect® for a telehealth consult with a Jefferson doctor anytime, anywhere through your cell phone, tablet, or computer with a webcam.  Plan ahead and be ready – read the CDC’s resource list for your household.


Please know that every patient is unique -- as is the circumstance surrounding their care. Our care teams will always compassionately consider those circumstances when making decisions about visitor/ family presence.


  • You will be provided an earloop mask when you enter the hospital. This protects you, our patients and our staff. You may wear your own NIOSH approved KN95. No cloth masks or gaiters are allowed.
    • It is required that a face mask is worn at all times (ensuring that it covers both your mouth and your nose) while in the hospital building. It may be removed while eating in designated locations in the hospital (not in the patient room).
  • If you are unable to wear a mask for protection, you should not visit our facilities**. Your safety and the safety of others is really important. 
  • When you are in our facilities we ask that you please wash your hands or use the hand sanitizer, and limit touching surfaces in patient care areas.
  • We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms, typically cough, fever, and shortness of breath as well as a number of other symptoms. If you have symptoms we will ask you to delay your visit.
    • Also if you currently tested positive for COVID in the last 10 days please do not visit.
  • Vaccination with the COVID 19 vaccine will not change any of these requirements. Masks, social distancing and hand hygiene must continue to be used and practiced.

** If you are unable to visit a patient in person, our staff can help set up a video visit with the patient through the use of our technology.

Inpatient Guidelines

Visiting non-coronavirus patients

  • As mentioned above you must wear the hospital approved  face covering at all times that covers your nose and mouth
  • When visiting a patient, we will ask you to please stay in the room except for your own basic personal needs (e.g.: food, restroom). Please do not eat in the patient room and keep your mask on at all times.
  • Minors:  At this time, only those 18 and over are permitted to visit.  Exceptions may apply (such as for end-of-life or other critical times) and will be reviewed by the care team.

IN NJ JEFFERSON FACILITIES (to be compliant with the NJHA)

  • Adult inpatient – Up to 2 visitors permitted at the same time.
    • Emergency Department – Up to 2 visitors permitted for duration. 
      • Local situations may necessitate the need to limit visitors depending on volume
    • Obstetrics/L&D – Up to 2 visitors permitted at the same time. 
      • One doula for the duration of birth parent’s stay.
    • Surgery/procedure – One visitor until patient is taken into prep (as long as social distancing can be maintained).
      • One visitor when patient is in recovery and preparing for discharge.
    • Pediatrics – Two parents or guardians may visit at the same time, unless COVID(+) or PUI guidelines apply.
      • Siblings may be permitted for end of life
    • Psychiatry – One visitor; must be the same person for duration. Permission must be granted in advance by the care team.
    • Immunocompromised* - No visitors with the exception of one parent or guardian for pediatric patients for the duration of the stay.
    • End of Life – No limit on number of visitors permitted, provided care team approves and deems it is safe and feasible to maintain social distancing guidelines.
    • *Overall Exceptions may apply to pediatrics, labor and delivery, end of life, and patients with intellectual, developmental or cognitive impairment including dementia, communication barriers or behavioral concerns.
  • Adult Inpatient – Up to two visitors permitted at the same time.
    • Emergency Department – Up to two visitors will be permitted for the duration of the stay
      • Local situations may necessitate the need to limit visitors depending on volume
    • Clinics/surgeries/procedures – Two support persons will be permitted.
      • Maternity – Up to two visitors permitted at same time.
        • One doula for the duration of birth parent’s stay.
      • Neonatal ICU – Two parents or guardians will be permitted every 24 hours.
      • Pediatrics/minors who are patients – Two parents or guardians may stay with the minor.
      • Patients with physical, intellectual, developmental disabilities and/or cognitive impairments - Two support people will be permitted every 24 hours
      • End-of-life – No limit on number of visitors permitted, provided care team approves and deems it is safe and feasible to meet social distancing guidelines
    • **Overall Exceptions may apply to pediatrics, labor and delivery, end of life, and patients with intellectual, developmental or cognitive impairment including dementia, communication barriers or behavioral concerns

Inpatient Guidelines

Visiting COVID-19 positive patients (or patients with coronavirus symptoms)

  • No visitors are permitted.
  • Exceptions may be made for end of life or critical care needs.
  • Other extenuating circumstances should be addressed with patient’s medical team and infection prevention.

Outpatient Guidelines:

  • As mentioned above you must wear the hospital-approved face covering at all times that covers your nose and mouth
  • Clinics/ambulatory practices– two support person will be permitted
  • Pediatrics/minors who are patients – two parents or guardians may stay with the minor
  • Minors: A child under the age of 18 is allowed to accompany a parent or caregiver during their medical appointment or PAT visit.  Minors (2 years old and older) MUST wear a mask at all times and must social distance appropriately.

Patients who leave the hospital:

  • A patient who has COVID-19 or symptoms of COVID-19 will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
  • A patient who does not have COVID-19 may have one visitor/support person who can be with the patient as he or she leaves the unit and is brought to the vehicle. If there is a second visitor, that individual should stay with the vehicle.

Thank you for your understanding during this challenging time. Our goal is to protect you, your loved ones and our staff. Patient and public safety are always our top priorities.

Thank you for choosing Jefferson Health for your care and the care of your loved ones.


Jefferson Health is committed to the health and safety of our patients. Currently, we are awaiting directions from federal and regional authorities on their plans for vaccine distribution to the public. Jefferson is actively preparing for patient vaccination and will evaluate whatever vaccine we receive for its safety and efficacy. Due to the evolving nature of vaccine supplies, we ask that you not contact your doctor's office at this time regarding the availability of COVID vaccines.

Please visit our Vaccine Information page for more details. 


At Jefferson Health, the health of our patients and staff is our top priority. Given the current circumstances surrounding coronavirus (COVID-19), we are taking every precaution to help prevent the potential spread of this virus in our region. With this in mind, our outpatient practices are offering the following guidelines:

If you meet the below screening criteria and would like to speak with a physician immediately for further evaluation, please leverage our JeffConnect platform. Should the JeffConnect provider determine a COVID-19 test is necessary, we have outpatient testing centers available throughout the region.

Current Screening Criteria:

  • Have you traveled internationally in the past 14 days?
  • Do you have any of the following symptoms?
    • Cough
    • Fever
    • Shortness of Breath

All of our outpatient practices remain open for patient care. Patients with known risk factors are advised to consider converting upcoming office visits to telehealth visits.  If you would like to explore this option, please call 1-800-JEFF-NOW (1-800-533-3669), or contact your provider’s office directly.

Risk factors are currently defined as:

  • Patients 60 years of age and above
  • Patients with known cardiac and pulmonary conditions
  • Patients with upper respiratory infection symptoms, including, but not limited to:
    • Cough
    • Fever
    • Shortness of Breath

If you have an upcoming visit, please pre-register through the MyJeffersonHealth Patient Portal prior to coming into the office. You can also call you provider’s office directly and schedule a video appointment. Learn more about our telehealth services.


Mobile-testing sites for COVID-19 are open at all major Jefferson locations, throughout Abington, Northeast Philadelphia and New Jersey.

Jefferson patients with physician-ordered COVID-19 tests can either walk or drive up to the sites, which are designed to control infection and and limit symptomatic (non-emergent) patients from entering enclosed care spaces such as crowded emergency rooms.

The mobile COVID-19 testing centers are open from 8 a.m. to 5 p.m., but hours will likely expand so check back for updates. For additional information regarding Jefferson's mobile testing, including rules for arriving at testing centers, read more.

Retroactive to March 18, 2020, and consistent with the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security Act, health plans are to provide coverage, without member cost-sharing requirements, for any COVID-19 diagnostic testing and certain directly related items and services.  Please note that federal guidance about these new laws was issued mid-April, so if you believe your COVID-19-related claim was incorrectly processed, please contact your plan’s Member Services to have your claim reprocessed. The test price is $128.


If you have been tested for COVID-19, the results may take between 3-5 days. The results of your test may return in your patient portal account and you will be contacted by a member of the Jefferson Health team for further discussion.

Until you are contacted by a Jefferson Health team member regarding your results, you should practice the following precautions, including:

  • Separate yourself from other people and animals in your home. 
  • Avoid sharing personal household items.
  • Clean your hands often. 
  • Clean all "high-touch" surfaces. 
  • Cover your cough or sneeze. 
  • Stay home except to get medical care. 
  • Seek prompt medical attention if your illness is worsening (difficulty breathing, shortness of breath). 
  • Put on a face mask before you enter the healthcare facility. 

Do not contact the emergency department or Jefferson outpatient clinics for the results of the test. If your test result has not returned after 5 days, you may contact your Jefferson health provider’s office for further guidance.

If you, or a loved one, is given Remdesivir as a treatment option, please read our fact sheet detailing risks and benefits of taking this medication.





Location Hours Days
Jefferson Cherry Hill Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday


Jefferson Stratford Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday


Jefferson Washington Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday


Thomas Jefferson University Hospital 7AM - 5PM Monday - Friday
Jefferson Methodist Hospital 6:30AM to 4PM Monday - Friday
Jefferson Bucks Hospital 24x7 24x7
Jefferson Frankford Hospital 7AM – 5PM

8AM -12PM

Monday – Friday


Jefferson Torresdale Hospital 7AM to 4:30PM Monday – Friday
Abington Hospital 7AM - 5PM

7AM -12PM

Monday – Friday


Abington Lansdale Hospital 7AM – 5PM

7AM – 12PM

Monday – Friday


Abington – 605 North Bethlehem Pike, Ambler 7AM – 3PM Monday – Friday
Abington—721 Arbor Way, Blue Bell CLOSED  
Abington Urgent Care – 1820 Bethlehem Pike, Flourtown CLOSED  
Abington – 118 Welsh Rd, Horsham CLOSED  
Abington - 8250 Old York Rd, Elkins Park CLOSED  
Abington - Rydal Square, Jenkintown 7AM – 3PM Monday - Friday
Abington – 225 Newtown Rd., Warminster 7AM to 3PM

8AM – 12PM

Monday – Friday


Abington - 1010 Horsham Rd., North Wales CLOSED  
Abington - 408 Huntingdon Pike, Rockledge 7AM – 3PM Monday - Friday
Abington - 1380 Easton Road, Warrington CLOSED  
Abington – 2729 Blair Mill Rd., Willow Grove 6:30AM to 2:30PM Monday – Friday
Abington Urgent Care – 2603 Easton Rd., Willow Grove CLOSED  


If you're looking to help with donations, we are currently accepting medical supplies and tax deductible monetary donations. Find out more:

Coronavirus Medical Supply Donation

Blood donations are not only safe, but necessary at this time. If you are eligible to donate, you can sign up here: 

Jefferson Blood Donation Center


Last Updated: 03/14/2022