Hospital:

COVID-19: Hospital Visitor and Patient Policies

June 10, 2020

Jefferson Health resumes surgeries in Pennsylvania and New Jersey.

UPDATE: Jefferson Health resumes surgeries in Pennsylvania and New Jersey. All surgical patients must be cleared for surgery and be tested for COVID-19 prior to their procedure.

Jefferson Health’s team of physicians and healthcare professionals include national experts who have decades of experience in caring for patients with infectious diseases and in activating comprehensive, response management plans when public health threats develop.

To date, Jefferson Health has cared for more COVID-19 patients than any other system in the Philadelphia area. Additionally, none of the patients in our care have been infected by those patients who were admitted with COVID-19.

Help us keep you, your loved ones and our healthcare professionals safe.

During normal times, Jefferson Health openly welcomes families and guests who want to connect with and comfort patients receiving care. We understand how important this is to you and to them as they heal and feel supported during their recovery. The pandemic has presented all of us with some new challenges, and while we’re fully committed to providing patient and family-centered care, we must also ensure the safety of everyone entering our facilities.

Thank you for your understanding during this challenging time. Our goal is to protect you, your loved ones and our staff. Patient and public safety are always our top priorities.

With safety as our main focus, we are taking the necessary steps to ensure that all of our patients and healthcare providers are safe - whether visiting the Emergency Department or visiting a provider's office. Remember, we are able to safely care for all patients who experience urgent or emergency medical needs, such as stroke or heart attack, while separating those patients suspected of having COVID-19.Learn more >

Please note:  If you or someone you know is experiencing symptoms of COVID-19, you can use JeffConnect® for a telehealth consult with a Jefferson doctor anytime, anywhere through your cell phone, tablet, or computer with a webcam.  Plan ahead and be ready – read the CDC’s resource list for your household.

HOSPITAL VISITOR AND PATIENT POLICY

Please know that every patient is unique -- as is the circumstance surrounding their care. Our care teams will always compassionately consider those circumstances when making decisions about visitor/ family presence.

Visitors

  • If you are a family member, visitor or support person you should wear your own face covering at all times when entering our facilities. This protects you, our patients and our staff. Face coverings can be made from a variety of materials, including cloth. It is very important that the facemask is worn at all times while in the hospital building (it may be removed while eating).    
  • If you do not have a face covering, a facemask will be offered to you. If you are unable to wear a mask for protection, you should not visit our facilities**. Your safety and the safety of others is really important.
  • When you are in our facilities we ask that you please wash your hands often, and limit touching surfaces in patient care areas.
  • We are limiting the number of entrances to our facilities so that you can be properly screened for coronavirus symptoms. If you have symptoms we will ask you to delay your visit.
  • If you have traveled to one of the areas that are listed on the PA.gov or NJ.gov websites (depending on your hospital/practice location) you will also be asked to postpone your visit.** However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.

** If you are unable to visit a patient in person, our staff can help set up a video visit with the patient through the use of technology.

Inpatient Guidelines

Visiting non-coronavirus patients

  • As mentioned above you must wear a face covering at all times.
  • When visiting a patient, we will ask you to please stay in the room except for your own basic personal needs (ex: food, using the restroom).
  • We will welcome one visitor at a time. Several exceptions are listed below:
    • ED/clinics/surgeries/procedures – one support person will be permitted
    • Maternity – one support person will be permitted every 24 hours
    • Neonatal ICU – two parents or guardians will be permitted every 24 hours
    • Pediatrics/minors who are patients – one parent or guardian may stay with the minor
    • Patients with physical, intellectual, developmental disabilities and/or cognitive impairments - one support person will be permitted every 24 hours. (For patients with lengthy hospitalizations, the patient or family/caregiver may assign two support people, but only one support person may be present at a time.)
    • End-of-life – the number of visitors will be determined by the care team after discussions with the immediate family.

Inpatient Guidelines

Visiting coronavirus patients (or patients with coronavirus symptoms) 

  • To protect you and our patients, visitors are not allowed. However, our care teams will always compassionately consider the circumstances of each patient and are encouraged to adjust these guidelines – particularly for end-of-life situations.

Patients who leave the hospital:

  • A patient who has coronavirus or symptoms of coronavirus, will be brought to the vehicle of the person picking up the patient. This protects you, the visitor/support person, from possible virus exposure.
  • A patient who does not have coronavirus may have one visitor/support person who can be with the patient as he or she leaves the unit and is brought to the vehicle. If there is a second visitor, that individual should stay in the vehicle.

VISITOR AND PATIENT MASK GUIDELINES

In light of new developments around the COVID-19 pandemic, the CDC has recently released a recommendation that citizens wear cloth masks in public settings. As a result, Jefferson is asking patients and visitors to our hospitals, outpatient practices and other care facilities, to adhere to the following guidelines:

Inpatients and Visitors

  • All inpatients will be given masks to wear and will be advised that they should wear them any time they have contact with anyone in the hospital who enters their rooms, and at all times when leaving their rooms.
  • All patient visitors will be encouraged to bring and wear their own masks, in an effort to help our health system maintain critical mask supplies. 
  • Masks will be provided if visitors are unable to bring their own.

Outpatients

  • All patients scheduled for outpatient appointments or procedures will be contacted prior to their visits and advised about our mask guidelines. They, along with caregivers accompanying them, will be encouraged to bring and wear their own masks, in an effort to help our health system maintain critical mask supplies.
  • Masks will be provided to patients and caregivers if they are unable to bring their own. 

SAFETY IN OUR PRACTICES

At Jefferson Health, the health and safety of our patients and staff is our top priority. Given the current circumstances surrounding coronavirus (COVID-19), we are taking every precaution to help prevent the potential spread of this virus in our region. With this in mind, our outpatient practices are offering the following guidelines:

If you meet the below screening criteria and would like to speak with a physician immediately for further evaluation, please leverage our JeffConnect platform. Should the JeffConnect provider determine a COVID-19 test is necessary, we have outpatient testing centers available throughout the region.

Current Screening Criteria:

  • Have you traveled internationally in the past 14 days?
  • Do you have any of the following symptoms?
    • Cough
    • Fever
    • Shortness of Breath

All of our outpatient practices remain open for patient care. Patients with known risk factors are advised to consider converting upcoming office visits to telehealth visits.  If you would like to explore this option, please call 1-800-JEFF-NOW (1-800-533-3669), or contact your provider’s office directly.

Risk factors are currently defined as:

  • Patients 60 years of age and above
  • Patients with known cardiac and pulmonary conditions
  • Patients with upper respiratory infection symptoms, including, but not limited to:
    • Cough
    • Fever
    • Shortness of Breath

If you have an upcoming visit, please pre-register through the MyChart Patient Portal prior to coming into the office. You can also call you provider’s office directly and schedule a video appointment. Learn more about our telehealth services.

MOBILE TESTING

Mobile-testing sites for COVID-19 are open at all major Jefferson locations, throughout Abington, Northeast Philadelphia and New Jersey.

Jefferson patients with physician-ordered COVID-19 tests can either walk or drive up to the sites, which are designed to control infection and and limit symptomatic (non-emergent) patients from entering enclosed care spaces such as crowded emergency rooms.

The mobile COVID-19 testing centers are open from 8 a.m. to 5 p.m., but hours will likely expand so check back for updates. For additional information regarding Jefferson's mobile testing, including rules for arriving at testing centers, read more.

Retroactive to March 18, 2020, and consistent with the Families First Coronavirus Response Act and the Coronavirus Aid, Relief, and Economic Security Act, health plans are to provide coverage, without member cost-sharing requirements, for any COVID-19 diagnostic testing and certain directly related items and services.  Please note that federal guidance about these new laws was issued mid-April, so if you believe your COVID-19-related claim was incorrectly processed, please contact your plan’s Member Services to have your claim reprocessed. The test price is $128.

CARE AFTER COVID-19 TESTING

If you have been tested for COVID-19, the results may take between 3-5 days. The results of your test may return in your patient portal account and you will be contacted by a member of the Jefferson Health team for further discussion.

Until you are contacted by a Jefferson Health team member regarding your results, you should practice the following precautions, including:

  • Separate yourself from other people and animals in your home. 
  • Avoid sharing personal household items.
  • Clean your hands often. 
  • Clean all "high-touch" surfaces. 
  • Cover your cough or sneeze. 
  • Stay home except to get medical care. 
  • Seek prompt medical attention if your illness is worsening (difficulty breathing, shortness of breath). 
  • Put on a face mask before you enter the healthcare facility. 

Do not contact the emergency department or Jefferson outpatient clinics for the results of the test. If your test result has not returned after 5 days, you may contact your Jefferson health provider’s office for further guidance.

If you, or a loved one, is given Remdesivir as a treatment option, please read our fact sheet detailing risks and benefits of taking this medication.

COVID-19 OVERVIEW AND ADDITIONAL CDC RESOURCES

PREVENTING COVID-19 SPREAD IN COMMUNITIES

RESOURCES FOR HEALTHCARE PROFESSIONALS AND FACILITIES

OUTPATIENT LAB HOURS

Location Hours Days
Jefferson Cherry Hill Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday

Saturday

Jefferson Stratford Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday

Saturday

Jefferson Washington Hospital 7AM – 5PM

8AM – 12PM

Monday – Friday

Saturday

Thomas Jefferson University Hospital 7AM - 5PM Monday - Friday
Jefferson Methodist Hospital 6:30AM to 4PM Monday - Friday
Jefferson Bucks Hospital 24x7 24x7
Jefferson Frankford Hospital 7AM – 5PM

8AM -12PM

Monday – Friday

Saturday

Jefferson Torresdale Hospital 7AM to 4:30PM Monday – Friday
Abington Hospital 7AM - 5PM

7AM -12PM

Monday – Friday

Saturday

Abington Lansdale Hospital 7AM – 5PM

7AM – 12PM

Monday – Friday

Saturday

Abington – 605 North Bethlehem Pike, Ambler 7AM – 3PM Monday – Friday
Abington—721 Arbor Way, Blue Bell CLOSED  
Abington Urgent Care – 1820 Bethlehem Pike, Flourtown CLOSED  
Abington – 118 Welsh Rd, Horsham CLOSED  
Abington - 8250 Old York Rd, Elkins Park CLOSED  
Abington - Rydal Square, Jenkintown 7AM – 3PM Monday - Friday
Abington – 225 Newtown Rd., Warminster 7AM to 3PM

8AM – 12PM

Monday – Friday

Saturday

Abington - 1010 Horsham Rd., North Wales CLOSED  
Abington - 408 Huntingdon Pike, Rockledge 7AM – 3PM Monday - Friday
Abington - 1380 Easton Road, Warrington CLOSED  
Abington – 2729 Blair Mill Rd., Willow Grove 6:30AM to 2:30PM Monday – Friday
Abington Urgent Care – 2603 Easton Rd., Willow Grove CLOSED  

DONATIONS

If you're looking to help with donations, we are currently accepting medical supplies and tax deductible monetary donations. Find out more:

Coronavirus Medical Supply Donation

Blood donations are not only safe, but necessary at this time. If you are eligible to donate, you can sign up here: 

Jefferson Blood Donation Center

 

Last Updated: 07/27/2020